XEBO.ai Advances in the 2026 Gartner Magic Quadrant™ for VoC Platforms

In 2025, we were recognized as a Niche Player. In 2026, we emerge stronger in the Quadrant, we rise, powered by stronger AI, deeper enterprise deployments, and measurable client impact. We’re unifying signals, predicting risk, orchestrating journeys, and turning insight into action at enterprise scale.

Experience what Gartner saw in us.

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Survey2Connect Pvt Ltd

The Gartner® Magic Quadrant for VoC Platforms Explained

Gartner defines a voice of the customer (VoC) platform as one that integrates feedback collection, analysis and action into a single interconnected platform that helps understand and improve the customer experience. Sources of feedback extend beyond direct surveying to include other, more indirect and inferred sources.

What makes XEBO.ai stand out

Turn Feedback into Real-Time Action

VoC is no longer about collecting survey responses. It’s about operationalizing signals.

XEBO.ai applies AI to detect emerging patterns, surface friction points, and identify opportunities before they escalate. AI-powered journey intelligence automatically maps experiences and highlights where intervention drives impact. Automated workflows help teams close the loop quickly and improve performance metrics without adding manual complexity.

Insight becomes execution.

Unify Every Experience Signal

Customer feedback doesn’t live in one place, and neither should your intelligence.

XEBO.ai connects surveys, social signals, behavioral data, and employee feedback into one AI-native platform. Structured and unstructured data work together to create a complete, unified experience view across the enterprise.

No silos, no fragmentation, just connected intelligence.

Scale AI Across Global Enterprises

Enterprise-grade VoC requires governance, security, and flexibility.

XEBO ensures global deployments, mainly across North America, EMEA, and APAC, with stronger deployments in the Middle East. Native Arabic capabilities, regulatory-aligned infrastructure, and flexible cloud or on-premise models allow organizations to deploy AI-powered VoC programs with confidence.

Global reach with regional strength.

Strengthen Execution With Enterprise Support

AI delivers value when execution is strong.

XEBO.ai supports enterprises with 24/7 global technical assistance and high-touch engagement for strategic programs. We work alongside our clients to ensure AI insights translate into measurable operational outcomes.

Technology built for partnership.

5 reasons why brands prefer XEBO.ai
for exceptional support

Map the entire Customer Journey

Visualize the entire customer journey, identify critical touchpoints and understand pain points to optimize every interaction.

Leverage Omnichannel feedback collection

Break free from siloed feedback and gathers feedback across all touchpoints – email, surveys, in-app, social media, and even video.

Get deeper Insights with Text, Audio & Video Feedback Analysis

With AI-powered Text Genie, decode emotion, sentiment, and nuance from any type of feedback. Understand not just what customers are saying, but how they feel.

Understand customers better with Social Listening

Use insights from social listening to understand what truly matters to each customer. Spot preferences, behaviors, and unmet needs in real time — then tailor journeys, content, and interactions that feel personal, relevant, and timely.

Make data-backed decisions swiftly

Access proactive, AI-backed insights easily to help you grow your business. Make smart decisions faster by tracking metrics like CSAT and NPS ratings on real-time dashboards and customizable reports.

Equip your team to deliver exceptional experiences

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The XEBO.ai advantage

Unified Voice of Customer
XEBO.ai captures both direct and indirect feedback using AI-driven sentiment analysis and LLMs, offering deeper insights in intuitive dashboards.
AI-native Platform
Built with AI at its core, XEBO.ai transforms fragmented data into real-time strategies across CX, EX, Journey Mapping, and Social Listening, making feedback smarter and faster.
24*7 Local support
Deliver consistent experiences with the help of a responsive team of technical support specialists who can help you derive maximum value from XEBO.ai.

The world’s top brands trust XEBO.ai for seamless Experiences

HEAR FROM OUR CUSTOMERS

"Extremely user-friendly, easy to use, end-to-end automated platform. Regularly updated and now endowed with AI capabilities. Forward-looking. Thoroughly satisfied with the product as well the service of the team"

Senior Director
Global Telecom Giant

"XEBO.ai is a super user-friendly application that is a click away from creating, designing, integrating and pushing personalized surveys to your customers and employees and customize your feedback analysis in different variety of choices, most importantly the staff you are working with are very supportive, fast and open minded."

Customer Process Manager
Major Transportation Chain

"Our Experience with XEBO.ai has been great. XEBO has all the required features that could help to positively enhance our feedback collection process. We were able to collect feedback, analyze the data and use the insights for further improvement much more effectively. The product also has a great support that is available whenever we require help, and has been really instrumental in maintaining a high level of satisfaction and positive experience."

Head of CX
Major Global Bank

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IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the icons.
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