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XE-Live: The Patient Pulse Edition

Join us at the Kuwait edition of XE-Live: The Patient Pulse Edition in one of the region’s fastest-growing healthcare innovation hubs. Discover how AI is transforming Patient Experience into more empathetic, intelligent, and seamless care. Connect with PX leaders, learn from global experts, and gain real strategies to elevate your organization.

If you believe patient experiences should be compassionate, human, and tech-powered, this event is for you.

20th January 2026
9:00 AM to 2:30 PM AST
Radisson Blu Hotel, Al Bida Al Tawoun Street, Kuwait 13122

The registrations are closed.

Survey2Connect Pvt Ltd

XE-Live brings the global XM movement to Kuwait

Creating the next era of
Patient Experience in Kuwait

XE-Live Kuwait offers a unique opportunity to explore the intersection of AI and Patient Experience in today’s rapidly evolving healthcare environment. As a key player in the region’s digital health transformation, this gathering will showcase innovative solutions and strategies for improving patient satisfaction and care delivery. The event will provide invaluable insights and networking opportunities with healthcare leaders, contributing to shaping the future of Patient Experience in the region.

Bridging every touchpoint
with Intelligence

Explore how our AI-driven platform can transform your Patient Experience. Break down silos and deliver seamless interactions across outpatient, inpatient, emergency, pharmacy, and digital health channels. Learn from PX experts as they demonstrate how to build unified Patient Journeys that drive trust, comfort, and continuity of care.

Create compassionate Experiences with
the AI advantage

Discover how our AI-powered platform elevates Patient Experience by turning raw patient feedback into meaningful insights. Our platform uses generative AI to provide personalized recommendations, empowering healthcare organizations to deliver timely, empathetic, and exceptional care that meets and exceeds Patient Expectations.

Event Schedule
XE - Live: The Patient Pulse Edition


9:00 AM - 9:10 AM
Welcome and Opening Remarks

Join us at the opening remark by FCC team as they take us through the entire event plan and what would you witess in next few hours.

09:10 AM - 09:45 AM
Phil Stylianides
COO @ Picker Institute Europe
Opening Keynote: The Kuwait Opportunity - From Satisfaction Scores to Insight-Led Care by Phil Stylianides, COO @ Picker Institute Europe

Gain expert insight into how healthcare professionals can leverage satisfaction scores to map out next-gen Insight Led care delivered by Industry Expert Phil Stylianides.

Phil Stylianides
Picker Institute Europe
09:45 AM - 10:20 AM
Keynote: The Patient of 2026: Reimaginingthe Healthcare Journey with AI

Join XEBO.ai' Chief Growth Officer as he maps the future of Patient Experience and how AI is going to play a major role in reshaping the healthcare journey in Kuwait.

harshit
Harshit Sabharwal
Chief Growth Officer,
XEBO.ai
10:25 AM - 10:45 AM
International Excellence, Experience and the Power of Celebration
Keynote: International Excellence, Experience and the Power of Celebration by Ruth Evans, Founder @ Picker Experience Network

Discover how global excellence and celebration shape experiences that inspire, connect, and endure—keynote by Ruth Evans.

Ruth Evans
Ruth Evans
Founder,
Picker Experience Network
10:50 AM - 11:05 AM
Morning Break & Informal Networking

Morning Break & Informal Networking

11:10 AM - 11:55 AM

phil
Phil Stylianides
(moderator)
COO,
Picker Institute Europe
Panel Discussion: Predicting Dissatisfaction Before It Happens: Can AI Prevent Experience Failures?

Moderated by Phil Stylianides, deep dive into the scope of AI in moderating dissatisfaction before it can become a major business problem.

Mostafa Dawoud
Customer Service Department Manager
Gulf Insurance Group
Amir Fahim
Founder & CEO
Get Beyond Data
Jessy Jacob
Director of Operations & Quality
Dar Al Shafa
12:00 PM - 12:20 PM
Technology Spotlight: Real-Time Experience Insight for Kuwait

Technology Spotlight: Real-Time Experience Insight for Kuwait
Ruth Evans
Ruth Evans
Founder,
Picker Experience Network
12:25 PM - 12:40 PM
Closing Remarks: Kuwait’s Pathway to Experience-Led Excellence

Picker + XEBO.ai

12:45 PM
Lunch & Networking Reception

All Paticipants

Industry Pioneers joining us

Harshit Sabharwal
Chief Growth Officer,
XEBO.ai
Yash Sultania
Co-Founder & CEO,
XEBO.ai
Phil Stylianides
COO,
Picker Institute Europe
Ruth Evans
Founder,
Picker Experience Network
Mostafa Dawoud
Customer Service Department Manager,
Gulf Insurance Group
Amir Fahim
Founder & CEO,
Get Beyond Data
Jessy Jacob
Director of Operations & Quality,
Dar Al Shafa

Relive the magic of XE-Live

XE-Live, Riyadh 2024 was a grand celebration of outstanding Experience Management achievements in KSA. Over 150+ experienced leaders participated in motivating sessions that sparked creativity in their Customer and Employee Experience initiatives, providing actionable insights for successful implementation.
Document

Speakers from Previous XE-Live

Abdulaziz Alshamsan
Founder,
CXKSA
Abdullah Al sofyani
Customer Experience and Insights Director,
Thiqah Business Services
Anand Nigam
Co-Founder & Promoter,
XEBO.ai
Charles Bennett
President, Co-Founder,
CXSA
Codin Caragea
Head of CX,
Alinma Bank
Fahdah A.Alarifi
Lead CX & Market Insights Specialist,
iot squared
Faran Niaz
Director Customer Experience,
Hala
Liz berks
Co-Founder & CEO,
4Sight CX
Mansour Al - Ajmi
Founder & CEO,
X-Shift
Mohamad El-Hinnawi
Digital & Experience Consulting partner,
PwC Middle East
Norah AlOraini
CX Officer,
Capital Market Authority
Omar Abdulmuttalib
CX Manager,
Almajdouie motors
Yash Sultania
Co-Founder & CEO,
XEBO.ai