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New York, 15 June 2026
XEBO.ai today announced a collaboration with Microsoft that makes XEBO.ai available inside Microsoft Dataverse, bringing advanced AI-powered Voice of Customer capabilities directly into Microsoft Dynamics 365 environments.
For enterprises running on Dynamics 365, this means a significantly more complete view of the customer experience: feedback captured across every touchpoint of the journey, patterns surfaced before they become problems, and actions triggered automatically inside existing Dynamics 365 workflows. All within the Microsoft ecosystem they have already built on.
Dynamics 365 customers have long relied on Customer Voice as their starting point for collecting feedback. It served that purpose well. But as customer experience programs have grown in complexity, the gap between what enterprises need and what a standard feedback tool can deliver has widened.
With XEBO.ai now available inside Dataverse, organizations do not need to look outside their Microsoft environment to close that gap. XEBO.ai extends what Dynamics 365 can do for CX, operating within the same data, security, and governance framework enterprises already depend on.
An Integration with Dataverse means XEBO.ai is available within the Dynamics 365 environment, connected to existing records, workflows, and data structures from day one. This is not an integration that sits alongside Dynamics 365. It is experience intelligence that runs inside it.
“Enterprises running on Dynamics 365 have outgrown the feedback tools that got them started. They need scale, multi-touch journey coverage, and insights that drive real decisions, without rebuilding their Microsoft stack to get there. XEBO.ai was built for exactly that point in the journey.”
Yash Sultania, CEO, XEBO.ai
The decision was grounded in three convictions. First, the Dynamics 365 install base is precisely the audience XEBO.ai was built to serve. These are enterprises that already have the customer data, the operational infrastructure, and the business maturity to turn a VoC program into a measurable competitive advantage. They are not looking to start collecting feedback. They are looking to make it count. Second, Dataverse sets a standard for enterprise data security, compliance, and governance that few platforms match. Building on Dataverse rather than connecting to it was a deliberate architectural choice, one that means every XEBO.ai capability inherits that standard automatically. For global enterprises operating in regulated industries, that is not optional. Third, Microsoft's global enterprise reach gives XEBO.ai the scale to deliver AI-powered experience intelligence to the organizations that need it most, across every geography and industry where Dynamics 365 is the operational backbone. This integration is not a product decision. It is a strategic commitment to where enterprise CX is heading.
The most direct business outcome is revenue protection. Churn rarely announces itself. It builds quietly across moments: an unresolved issue, a gap in follow-up, a journey that never quite closed. By the time it shows up in retention numbers, the opportunity to intervene has passed. XEBO.ai changes that window. Running inside Dynamics 365, it captures and connects customer feedback at every stage of the journey, giving enterprises visibility into where experience is deteriorating while there is still time to act. At scale, that early warning capability translates directly into customers retained and revenue secured.
The second is the speed and quality of decisions. Most organizations today are measuring experience after the fact: a survey after a service call, as core after a transaction. Strategy gets built on data that is already weeks old, and by the time it informs a decision, the moment has moved on. XEBO.ai replaces that lag with a continuous, connected view of the customer journey inside Dynamics 365. Leaders see what is working and what is not in real time. Decisions that used to require weeks of data gathering get made in days, and across pricing, service design, and customer engagement, the business stops reacting and starts leading.
The third is the quality of the customer relationship itself. When feedback goes unacknowledged, customers notice. Not immediately, but over time, the sense that their experience does not register is what turns a satisfied customer into an indifferent one. XEBO.ai closes that loop automatically, triggering follow-up actions inside existing Dynamics 365 workflows the moment feedback signals a risk or an opportunity. Customers do not just feel heard. They see it. That consistency, delivered at scale, is what turns a VoC program from a measurement exercise into a driver of loyalty, repeat business, and referrals.
“We see our integration with Microsoft Dynamics 365 as a strategic step in accelerating XEBO.ai’s vision of AI-led experience transformation. By combining Microsoft’s enterprise ecosystem with XEBO’s AI enabled VoC and CX solution, we can help organizations move from simply collecting feedback to driving real-time, actionable outcomes across customer and employee journeys. The collaboration also strengthens our ability to scale globally, deepen enterprise integrations, and co-innovate around the future of autonomous experience management.”
Anand Nigam, Co-founder, XEBO.ai
“Delivering a modern VoC platform inside Dynamics 365 is something our customers have been asking for. XEBO.ai brings that capability into the Dataverse environment our customers already trust, and we are pleased to support that through this collaboration.”
Pooja Bhalla, group product manager, Dynamics365 Sales, Microsoft
For Dynamics 365 customers looking to understand what experience intelligence looks like inside their existing environment, full details on capabilities and getting started are available below.
XEBO.ai is an AI-powered Experience Management platform recognized by Gartner and Forrester that helps enterprises capture, understand, and act on customer feedback across the full journey. Built on Microsoft Dataverse, XEBO.ai enables organizations to move beyond feedback collection and toward measurable, experience-led outcomes.
Anand Nigam | Co-founder, XEBO.ai | anand@xebo.ai
