Catalyze your Customer Service with the XEBO.ai Newsletter
Greetings, from XEBO.ai!
Customer service is like a bridge. On the one side stand your customers, eager to reach their destination, that is a solution to their problem, a fulfilling answer to their query. On the other side stand your support representatives, equipped with knowledge and the desire to deliver exceptional service. However, sometimes, the bridge breaks down, communication gets lost, and reaching that destination feels impossible.
This Customer Service Week (September 9th-15th), let's transform that bridge into a solid connection with XEBO.ai by your side. Get ready to celebrate Customer Service Week with confidence! Buckle up as we dive our monthly updates and explore how we strengthen the connection between your business and your valued customers.
Tech Spotlight
Pipedrive Integration
We're excited to announce our new Pipedrive integration! Now, you can trigger surveys automatically based on CRM events like updates and deletions. This means you'll get real-time customer insights, helping you make data-driven decisions and improve your product or service.
AI-Powered Customer Journey Mapping
Our new feature provides a comprehensive view of your customer interactions, from awareness to post-purchase support. With AI-driven insights, you can personalize experiences, anticipate needs, and optimize your marketing efforts for maximum impact.
Event-ually the Best
XE Live, Kenya
XE Live was an unforgettable experience! From insightful keynotes to engaging panel, we were inspired by the incredible talent and passion in the Customer Experience community. Connecting with industry leaders and like-minded professionals was invaluable. Thanks to everyone who made this unforgettable event a reality!
CX Evolve 2024
Discussing the future of CX at CX Evolve 2024, Dubai, hosted by Khaleej Times
Our CEO, Yash Sultania, joined a panel of industry leaders to explore the powerful synergy between technology and human connections. From AI-powered empathy to virtual reality, the conversation was inspiring. Check out a glimpse of the insightful discussion!
The CX Pod Squad
Join Dan Gingiss, a customer experience expert, for a podcast on achieving 95% customer retention. Discover his strategies and tactics for building lasting relationships and driving long-term success. Prepare to be inspired and equipped with the knowledge to transform your customer experience.
Fresh Reads
A Step-by-Step Guide to Implementing Effective Customer Satisfaction Surveys
Do you want to understand your customers on a deeper level? Read our FREE e-book and discover how to implement CSAT surveys that drive positive change.
And that's a wrap for this issue! We hope you found these updates informative and helpful.
