Nairobi, Kenya
23rd August 2024
XEBO.ai, in partnership with ICX Kenya, today announced the successful hosting of XE-Live Kenya that happened on 21st August, bringing together some of the brightest minds of Customer Experience (CX) in Kenya. The event, themed "The Evolution of Customer Experience: AI Innovations Shaping Tomorrow's CX" brought together prominent Kenyan brands like Kenya Airways, NCBA, AIG, Apollo Group, etc., for a day of insightful discussions and networking.
The event's agenda was packed with compelling keynote speeches and lively panel discussions, all centered around the transformative impact of AI on the CX landscape. Attendees gained valuable insights from renowned CX experts, who shared their knowledge on how AI-driven solutions are revolutionizing customer-business interactions.
Keynote speakers included industry thought leaders, namely, Caroline Ikiara, Charles Bennett, Sheila Bundi, Anne Nyachomba, James Muiruri, Diana Akivaga, who provided deep insights into the evolving role of AI in CX management. “AI in CX allows us to identify patterns, predict customer behavior, and optimize the entire customer journey, empowering organizations to deliver hyper-personalized experiences”, said Anne Nyachomba, Director of Customer at Nextleaf Analytics. The panel discussion, expertly moderated by Angela Rarieya, was equally captivating, exploring diverse topics ranging from the ethical considerations of AI in CX to practical strategies for deploying AI tools to boost customer engagement and satisfaction. The event concluded with a networking lunch, where participants had the chance to connect with peers, exchange ideas, and discuss the future of CX in Kenya and beyond.
"73% of consumers believe that a positive experience is crucial in shaping their brand loyalty. With this in mind, we are committed to enhancing brand experiences across the African market, and XE-Live stands as a testament to that mission," said Yash Sultania. "The theme of the event resonated deeply with the audience, and the discussions highlighted the immense potential of AI to reshape the future of CX. We were honored to have such a distinguished group of CX professionals join us and share their experiences."
The XE-Live event in Kenya served as a valuable platform for CX professionals to stay ahead of the curve in the rapidly evolving CX landscape. By leveraging the power of AI, businesses in Kenya can create more personalized, engaging, and efficient customer experiences, ultimately leading to increased customer satisfaction and loyalty.
About XE-Live
XE-Live is all about sparking new ideas and fostering connections in the world of customer experience. This year, in Kenya, with a special focus on AI, the event brought together leaders and innovators to explore how technology is reshaping the way we engage with customers.
About XEBO.ai
XEBO.ai is a leading AI-powered Experience Management solution that harnesses the power of artificial intelligence to help brands provide exceptional Customer Experience, Employee Experience, and Digital Research capabilities. We leverage AI to generate actionable insights that have helped leading companies across the Middle East, Africa, Asia and the USA.
For more information, please drop us an email at info@xebo.ai or visit XEBO.ai.
Media Relations Contact:
Peter Koinange
peter.k@xebo.ai
